F.A.Q

Shipping

Q: How long does the shipment take place?

A: All items are coming from abroad and will be delivered using international shipping. Estimation from our courrier are 5-8 working days to Manila; and 7-10 working days to other parts of Philippines. But don't worry, we always try to ship your parcel faster than the estimation!


Q: How can we track the delivery progress?

A: Our courrier will give you update regarding the delivery progress via email


Q: What if I'm not at home when the order arrives?

A: We suggest you to check the delivery status regularly in order to find out when the package will arrive at your address. If you are unable to receive the parcel directly, the transaction can be represented by relatives who are at home.


Shipping rate

Q: How much is the shipping rate?

A: Yabel offers free shipping rate to all over Philippines

 

Cash on Delivery (COD)

Q: what is COD?

A: Cash on delivery is a payment method where you can pay your orders at the time of the delivery. So, if you choose COD payment, better to prepare your money before receiving the products.

 

Return and refund

Q: Are products that have been purchased can be returned?

A: You can return the product only if we ship the wrong product variant or if the product is damaged. Return is limited to maximum 14 days after you receive the product.

 

Q: What is the return procedure?

A: The return procedure are as follows:


  1. Send the product to our warehouse at:

Kerry logistics phils inc

707 columbia airfreight complex Miascor drive, Ninoy Aquino Avenue, Pranaque City, Metro Manila, Philippines

PIC - Tin tin (+639175201752)

          We only proceed return which the product is sent to our warehouse through shipping provider.

      2. Fill return form in this link and upload proof of delivery to our warehouse


Q: How do you refund our money?

A: We will refund your money in form of store credit. So if you return your product, you will get a number of discount according to the value that you returned